The Mumbai Metro Rail Corporation (MMRC) has launched a WhatsApp-based ticketing system for Mumbai Metro Line-3 commuters. The new service allows passengers to purchase metro tickets directly via WhatsApp, without the need for downloading a separate app.
The feature is powered by PeLocal Fintech Pvt. Ltd., and can be accessed by sending “Hi” to +91 98730 16836 or by scanning QR codes displayed at metro stations. Commuters will receive QR-based tickets instantly through a simple chat interface.
“This initiative reflects our continued focus on enhancing commuter convenience through smart and user-friendly solutions,” said Ashwini Bhide, Managing Director, MMRC.
“WhatsApp is already familiar to millions, making it an ideal platform for ticketing. Our goal is to make travel more seamless, efficient, and sustainable,” she added.
The integration, supported by Meta, enables commuters to generate up to six QR tickets in one go. It also supports a variety of payment methods. UPI payments will remain free of extra charges, while minimal fees will apply for card transactions.
Meta India’s Director of Business Messaging, Ravi Garg, welcomed the development, stating, “This partnership makes ticketing as easy as sending a message and offers commuters a quick, eco-friendly solution.”
PeLocal CEO Vivekanand Tripathi said the launch in Mumbai builds on successful deployments with Delhi Metro, DTC, and other transit systems.
“We’re proud to bring this innovation to Mumbai Metro Line 3. It aligns with our mission to simplify public transport through technology,” he said.
You can now book metro, rail, bus, and monorail tickets via India’s first common mobility app – Mumbai One
The Mumbai Metropolitan Region Development Authority (MMRDA) has launched the Mumbai One App, India’s first common mobility platform unifying 11 public transport operators, including the suburban railway network, across the Mumbai Metropolitan Region (MMR).
Key highlights
Mumbai One enables commuters to travel across metro, suburban rail, monorail, and bus services using a single digital quick response (QR)-based ticket.
The app connects 11 major public transport operators across the Mumbai Metropolitan Region (MMR), offering commuters a truly unified mobility solution. It integrates various transit modes, including metro and monorail lines (Lines 1, 2A, 3, and 7, monorail, and Navi Mumbai Metro), Mumbai suburban railway, and key bus services operated by Brihanmumbai Electric Supply and Transport (BEST), Thane Municipal Transport (TMT), Mira-Bhayandar Municipal Transport (MBMT), Kalyan-Dombivli Municipal Transport (KDMT), and Navi Mumbai Municipal Transport (NMMT).
The platform eliminates the need for multiple transport apps, paper tickets, or repeated bookings. It provides a single digital QR-based ticket system, making daily travel simpler and faster for users.
The app features a multilingual interface available in Hindi, Marathi, and English. It includes several safety features, such as a `Share My Location` option and an SOS Emergency Helpline, for the safety of commuters.
