By Staff Reporter
Mumbai, August 19 – Popular celebrity influencer Randeep Gujral, who commands an online community of more than 300K followers, has expressed sharp disappointment after a recent purchase from Amazon turned into a frustrating ordeal. Gujral, known for his food, travel, and lifestyle content, revealed that a Noise smartwatch he ordered from Amazon arrived with a major manufacturing defect—the device’s display was faulty and the watch refused to power on from the very first use.
According to Gujral, the issue was flagged immediately with both Amazon’s customer support and the Noise service team, but even after four days, no concrete action has been taken to resolve the matter. “The watch is brand new, but it doesn’t even switch on. I’ve tried reaching out multiple times. The support is poor, and neither Amazon nor Noise has provided a replacement or refund,” he said in a statement on social media.
Growing Concerns Over Online Purchases
This incident has once again highlighted growing consumer concerns regarding buying electronic gadgets from online platforms. While e-commerce platforms like Amazon have expanded access and convenience, customers often face challenges when it comes to product quality checks and after-sales service. Many buyers complain of delays in grievance redressal and the absence of prompt resolution when products are defective.
Gujral’s case is especially significant, as influencers like him are often among the first to test new consumer tech. His negative experience not only reflects a potential lapse in Noise’s quality control but also raises questions about Amazon’s accountability in ensuring customers receive defect-free products.
Substandard Quality Allegations Against Noise
Noise, one of India’s leading homegrown smartwatch and wearable brands, has faced criticism in the past for issues related to battery life, build quality, and durability. Gujral’s experience adds fuel to the ongoing conversation about whether the brand is compromising on standards while expanding its product line.
Taking to his online platforms, Gujral has now openly appealed to his followers to avoid buying Noise products, citing his poor experience. “If this is the quality they are offering, I cannot recommend Noise to anyone. The frustration I’ve faced should not happen to other buyers,” he wrote.
A Call for Better Consumer Protection
Consumer rights experts believe this case reflects a larger need for stronger accountability from both e-commerce platforms and brands. While Amazon has policies in place for returns and refunds, delays in implementation can erode customer trust. Similarly, brands like Noise risk damaging their reputation if customer support fails to act swiftly in such cases.
As of now, Gujral is still waiting for resolution, and his case continues to draw widespread attention online. His ordeal serves as a wake-up call for companies to improve quality checks and after-sales support in order to maintain credibility in India’s competitive consumer electronics market.
